HOTEL MOONMOON

TERMS & CONDITIONS

Effective Date: [Insert Date]

These Terms & Conditions govern all reservations, stays, use of facilities, and services at Hotel MoonMoon (“Hotel,” “we,” “us,” or “our”). By making a reservation, checking in, or staying at the Hotel, the guest (“Guest,” “you,” or “your”) acknowledges that they have read, understood, and agreed to comply with these Terms & Conditions.

1. Guest Eligibility & Registration

1.1 Male-Only Accommodation

Hotel MoonMoon operates as a male-only accommodation facility. Accommodation is available exclusively to male guests. Female guests are not permitted to stay at the property.

1.2 Minimum Age

The primary guest responsible for a reservation and registration must be 18 years of age or older.

1.3 Mandatory Guest Identification

All guests are required to provide a valid government-issued photo identification document, along with accurate contact information, including a valid mobile number and email address, at the time of check-in.

Local IDs are not accepted.

Indian Guests: Acceptable identification includes:

• Voter ID Card

• Driving Licence

• Passport

• Aadhaar Card, subject to applicable privacy and identification requirements

Foreign Guests: Must provide:

• Valid Passport

• Valid Visa / E-Visa, where applicable

• Required immigration/entry details

Foreign guests may also be required to complete the applicable Form C / foreign guest registration requirements during check-in.

Form C: Complete Form C

1.4 Guest Photograph & Verification

For security, identification, and statutory record-keeping purposes, the Hotel may take and retain a photograph of each guest during the check-in process.

Guests must provide truthful and accurate information. Providing false, forged, altered, or misleading identification or registration information may result in refusal of accommodation or immediate termination of the stay without refund.

2. Check-In, Check-Out & Stay Extensions

2.1 Standard Timings

• Standard Check-In: 12:00 PM

• Standard Check-Out: 11:00 AM

Early check-in and late check-out are subject to room availability and Hotel approval.

2.2 Early Check-In Charges

• Before 6:00 AM: 100% of the applicable room rate will be charged.

• After 6:00 AM: 10% of the applicable room rate per hour, subject to a maximum of 6 hours.

Early check-in is not guaranteed and remains subject to availability.

2.3 Late Check-Out Charges

• Before 5:00 PM: 10% of the applicable room rate per hour, subject to a maximum of 6 hours.

• After 5:00 PM: 100% of the applicable room rate will be charged.

Late check-out is subject to availability and prior approval from Hotel management.

2.4 Extension of Stay

Guests wishing to extend their stay must contact Hotel management before the scheduled check-out time.

All extensions are subject to room availability and applicable rates.

Hotel Contact: +91 9706906190

3. Long-Term Stay Plans & Amenities

Hotel MoonMoon may offer special discounted accommodation plans for:

• 7 Days

• 15 Days

• 30 Days

Availability, pricing, inclusions, and applicable terms may vary depending on the selected plan.

Included Amenities

Where included in the applicable booking or long-term plan, guests may receive:

• Free Wi-Fi

• Free parking

• Daily Breakfast

• Daily Lunch

• Daily Dinner

The Hotel reserves the right to modify, suspend, or change complimentary services where reasonably necessary due to operational requirements, maintenance, availability, or circumstances beyond the Hotel's control.

4. Visitor Policy

4.1 Visitor Access

Visitors may visit guests at the Hotel, subject to Hotel rules and security procedures.

Visitors are strictly prohibited from entering guest rooms, except where specifically authorized by Hotel management or in the event of a verified emergency.

4.2 Visitor Identification

All visitors must present a valid government-issued photo ID at the front desk and complete the required visitor verification process before being permitted to access authorized areas.

4.3 Overnight Visitors

Visitors are not permitted to stay overnight in a resident's room.

Any person intending to stay overnight must be properly registered as a guest and must occupy a separately booked room, subject to availability.

4.4 Visitor Room Booking

Where available, a visitor requiring overnight accommodation may book a separate room.

Hotel MoonMoon may offer a 50% discount on the applicable standard room tariff, based on the current available rate and subject to Hotel approval and availability.

4.5 Unauthorized Overnight Stay

A guest who permits an unauthorized person to stay overnight in their room without registering the person with Hotel management may be subject to:

• A financial penalty;

• Immediate termination of the stay;

• Eviction from the property without refund; and/or

• Any other action permitted under applicable law.

The amount of any penalty will be determined by Hotel management based on the circumstances and applicable Hotel policy.

5. Code of Conduct, Safety & Quiet Hours

Guests are expected to behave respectfully and responsibly toward Hotel staff, other residents, visitors, and Hotel property.

5.1 Quiet Hours

Strict quiet hours are observed daily from:

10:00 PM to 8:00 AM

During quiet hours, guests must avoid any activity that may disturb other residents.

5.2 Noise Restrictions

The following are prohibited during quiet hours:

• Loud music

• External speakers

• Shouting or loud conversations

• Any other excessive noise

Guests must keep doors and windows closed when engaging in phone conversations or other activities that may disturb roommates or neighboring guests.

5.3 Prohibited Substances & Activities

The following are strictly prohibited anywhere on the Hotel premises:

• Consumption or possession of alcohol, where prohibited by Hotel policy or applicable law

• Smoking in public or shared areas

• Use, possession, or distribution of illegal drugs or controlled substances

• Any unlawful activity

Violation of these rules may result in immediate termination of the guest's stay without refund and/or reporting to the appropriate authorities where required.

6. Room Maintenance, Cleanliness & Damages

6.1 Care of Hotel Property

Guests are responsible for taking reasonable care of their rooms, furniture, fixtures, equipment, appliances, linens, and all other Hotel property provided for their use.

6.2 Damage Liability

Guests will be responsible for the reasonable cost of repairing or replacing Hotel property damaged, lost, or removed during their stay, except for damage caused by normal wear and tear.

The Hotel may recover applicable charges from the guest or security deposit, where applicable.

6.3 Cleanliness & Hygiene

Guests are required to maintain reasonable cleanliness and hygiene within their rooms and shared areas.

Guests must not engage in activities that create excessive dirt, damage, health hazards, unpleasant odors, or unreasonable inconvenience to other residents or Hotel staff.

7. Parking Policy

7.1 Parking Facilities

Hotel MoonMoon provides indoor and outdoor parking facilities for guests, subject to availability.

7.2 Parking Allocation

Indoor parking spaces are limited and are allocated on a first-come, first-served basis.

A parking space is not guaranteed unless specifically confirmed by Hotel management.

7.3 Vehicle Liability

All vehicles are parked entirely at the owner's risk.

Hotel MoonMoon does not accept responsibility or liability for:

• Theft or attempted theft;

• Loss of personal belongings kept inside vehicles;

• Damage to vehicles;

• Accidents;

• Natural events;

• Third-party acts; or

• Any other loss or damage occurring in or around the parking area, except to the extent liability cannot legally be excluded.

Guests should ensure that vehicles are properly locked and that valuables are not left inside.

8. Temporary Absence & Booking Security

Guests who temporarily leave the Hotel during an active booking period—for example, for examinations, holidays, appointments, work, or other personal reasons—must notify the Hotel and complete the required Resident Departure / Outdoor Movement Log before leaving.

8.1 Required Information

The departure record may include:

• Guest name;

• Room number;

• Purpose of absence;

• Destination; and

• Expected return time.

8.2 Reservation Protection

Properly submitting the departure record helps the Hotel maintain accurate occupancy and movement records and helps protect the guest's existing reservation from being treated as an unexplained absence.

Guests remain responsible for complying with all applicable booking and payment terms during their absence.

8.3 Submission Methods

Online: Outdoor Movement Form

Hard Copy: The form may be collected, completed, and submitted at the Hotel front office.

9. Cancellation, No-Show & Refund Policy

9.1 Free Cancellation

Guests may cancel their reservation without cancellation charges until 12:00 PM on the scheduled arrival date, subject to the terms of the applicable booking rate or third-party booking platform.

9.2 Late Cancellation

Cancellations made after 12:00 PM on the scheduled arrival date will be treated as late cancellations and may be charged 100% of the reservation amount.

9.3 Cancellation After Check-In

Once a guest has checked in, cancellation of the reservation—including requests for early departure—will be treated as a cancellation after commencement of the stay.

The full reservation amount will be charged, and unused nights will not ordinarily be refundable.

9.4 No-Show

A guest who fails to arrive without cancelling the reservation within the permitted cancellation period will be considered a No-Show.

The applicable reservation amount may be charged in full.

9.5 Refund Processing

Where a refund is approved and applicable, it will ordinarily be processed within 5–7 business days after confirmation of the cancellation and refund eligibility.

Actual receipt of the refund may depend on the guest's bank, payment provider, card issuer, or booking platform.

9.6 Non-Refundable Charges

Convenience fees, payment processing charges, and any GST or other applicable taxes imposed on such non-refundable charges are strictly non-refundable, to the extent permitted by applicable law and the applicable booking terms.

10. Management Rights & Refusal of Service

Hotel MoonMoon reserves the right, subject to applicable law, to:

• Refuse accommodation where a guest does not meet the Hotel's eligibility or identification requirements;

• Refuse entry to unauthorized persons;

• Require a guest to leave the premises for violating these Terms & Conditions;

• Terminate a guest's stay for misconduct, safety concerns, non-payment, false information, property damage, unauthorized visitors, excessive noise, illegal activities, or other serious violations;

• Recover applicable charges for damages, losses, penalties, or services used; and

• Take appropriate action where required for the safety and security of guests, staff, or property.

Guests who violate these Terms & Conditions may be asked to vacate the property without refund, subject to applicable law.

11. Guest Responsibility

Guests are responsible for ensuring that all information provided during reservation and check-in is accurate and complete.

Guests must comply with:

• These Terms & Conditions;

• Hotel rules and notices;

• Applicable government requirements;

• Fire and safety regulations;

• Identification and registration requirements; and

• Applicable laws and regulations.

Failure to comply may result in cancellation of the booking, refusal of service, termination of accommodation, financial charges, or other appropriate action.

12. Changes to Terms & Conditions

Hotel MoonMoon reserves the right to amend, update, or modify these Terms & Conditions from time to time to reflect operational requirements, legal requirements, safety standards, or changes to Hotel services.

The latest version of these Terms & Conditions shall apply to future bookings and stays, subject to applicable law and the terms communicated at the time of booking.

13. Guest Acknowledgement

By making a reservation, completing check-in, or staying at Hotel MoonMoon, the guest confirms that they have:

✓ Read and understood these Terms & Conditions
✓ Provided accurate registration and identification information
✓ Agreed to comply with Hotel rules and safety requirements
✓ Accepted the applicable cancellation, payment, visitor, parking, and conduct policies

HOTEL MOONMOON

Phone / WhatsApp: +91 9706906190

Management reserves the right to enforce these Terms & Conditions in accordance with applicable laws and regulations.

GOALPARA PREMIER BOY’S PG

(Powered by Hotel MoonMoon)

TERMS & CONDITIONS OF RESIDENCE

Effective Date: August 15, 2026

Welcome to Goalpara Premier Boy’s PG (Powered by Hotel MoonMoon). By making a booking, completing check-in, occupying a room, or continuing to reside at the property, the resident (“Resident”, “you”, or “your”) acknowledges that they have read, understood, and agreed to comply with these Terms & Conditions.

These rules are established to maintain a safe, secure, clean, peaceful, and comfortable environment for all residents and staff.

1. RESIDENT ELIGIBILITY & GENDER POLICY

1.1 Male-Only Accommodation

Goalpara Premier Boy’s PG is a male-only accommodation facility. The property is intended exclusively for male residents.

Female guests/visitors are not permitted inside resident rooms under any circumstances, except where management expressly authorizes access for a verified emergency or an official property-related purpose.

1.2 Female Presence in Resident Room

If management or authorized staff discovers any female person inside a resident’s assigned room without prior written authorization from management, the resident may be subject to a fine of up to ₹10,000 (Rupees Ten Thousand only).

The amount of the fine may be determined by management based on the circumstances and severity of the violation.

Such a violation may also result in immediate termination of the resident’s accommodation and eviction without refund.

1.3 Pet Policy

Pets and animals are strictly prohibited anywhere on the property premises unless expressly permitted in writing by management.

2. BOOKING, PAYMENT, CANCELLATION & REFUND POLICY

2.1 Booking Confirmation

A booking shall be considered confirmed only after the applicable payment, advance, deposit, or other amount specified by management has been received.

2.2 Strict No-Refund Policy

All bookings are strictly non-refundable.

Once a booking has been confirmed or the Resident has checked in, cancellation will not entitle the Resident to any refund, credit, or compensation unless management expressly agrees otherwise in writing.

2.3 Early Check-Out

If a Resident voluntarily leaves the PG before the completion of the booked/reserved period, no refund, adjustment, or pro-rata reduction shall be provided for the unused period.

3. PERMANENT VACATING / LEAVING POLICY

3.1 Monthly Leaving Deadline

Any Resident intending to permanently leave/vacate the PG at the end of the current month must inform the management and complete the required leaving/vacating formalities on or before the 15th day of that month.

For example, if a Resident intends to permanently leave the PG at the end of September, the Resident must provide notice and complete the required formalities on or before September 15.

3.2 Notice Requirement

Failure to provide the required notice by the 15th of the month may result in the Resident being liable for applicable charges, including the next applicable rental period, subject to the property's prevailing payment and accommodation policy.

3.3 Clearance Before Departure

Before permanently leaving the PG, the Resident must:

• Clear all outstanding rent, utility charges, penalties, and other dues.

• Return keys and any property belonging to the PG.

• Remove all personal belongings.

• Complete room inspection and clearance formalities.

• Settle any damage or repair costs.

• Complete the required checkout/vacating form.

Management may withhold any applicable refundable security deposit until all outstanding liabilities and clearance formalities have been completed.

4. VISITOR & OVERNIGHT GUEST POLICY

4.1 Visitor Access

Visitors may be permitted in designated areas of the property subject to management approval and applicable property rules.

Visitors are not permitted inside resident rooms, except in an explicit and verified emergency or where management has provided prior authorization.

4.2 Identification Requirement

All permitted visitors may be required to:

• Present a valid government-issued photo ID.

• Register their details at the front office/reception.

• Comply with security procedures.

• Follow all property rules and instructions issued by management.

4.3 Unauthorized Overnight Guests

Residents are strictly prohibited from allowing any unauthorized person to stay overnight in their assigned room.

A Resident must not provide their room, bed, or accommodation facilities to another person without informing and obtaining approval from management.

4.4 Separate Accommodation for Overnight Visitors

If a Resident’s visitor requires overnight accommodation, the visitor must book a separate available room, subject to availability.

Where applicable, management may provide a 50% discount on the prevailing room tariff for such visitor accommodation. The discount is subject to room availability and may be changed or withdrawn by management without prior notice.

4.5 Penalty for Unauthorized Guests

Any Resident found allowing an unauthorized person to stay overnight in their room may be subject to a substantial financial penalty, as determined by management.

Repeated or serious violations may result in immediate termination of accommodation and eviction without refund.

5. QUIET HOURS & RESIDENT CODE OF CONDUCT

5.1 Quiet Hours

Strict quiet hours shall be observed every day from:

10:00 PM to 8:00 AM

Residents must maintain a peaceful environment during these hours.

5.2 Noise Control

During quiet hours:

• Excessive talking or shouting is prohibited.

• Doors and windows should remain closed when speaking loudly on the phone or interacting with roommates.

• Loud music, external speakers, parties, and disruptive activities are prohibited.

• Residents must not disturb other residents, neighbors, or property staff.

5.3 Prohibited Substances & Activities

The following are strictly prohibited on the property:

• Illegal drugs or prohibited substances.

• Smoking in prohibited/public/common areas.

• Consumption or possession of alcohol where prohibited by property policy or applicable law.

• Any illegal, threatening, violent, abusive, or disruptive behavior.

Any violation may result in penalties, termination of accommodation, and/or eviction without refund, subject to applicable law.

6. CLEANLINESS, HYGIENE & PROPERTY DAMAGE

6.1 Cleanliness

Residents are responsible for maintaining their rooms and personal areas in a clean and hygienic condition.

Residents must properly dispose of waste and must not create conditions that cause inconvenience, health concerns, foul odors, pest problems, or disturbance to others.

6.2 Damage to Property

Residents are responsible for any damage caused by themselves or by visitors/guests associated with them.

Damage to, loss of, or misuse of:

• Furniture

• Beds and mattresses

• Doors and locks

• Electrical fixtures

• Plumbing fixtures

• Appliances

• Walls, flooring, and fittings

• Other PG/Hotel property

may result in repair, replacement, cleaning, or other applicable charges.

The Resident shall be responsible for paying the actual applicable cost as determined by management.

7. TEMPORARY ABSENCE & RESERVATION SECURITY

Residents who intend to leave the PG temporarily during their stay—for example, for holidays, examinations, work, travel, medical appointments, or other personal reasons—must submit a Resident Departure Log before leaving.

This procedure helps management maintain proper security records and ensure that the Resident’s room remains reserved under their name.

Required Information

The Resident Departure Log may require:

• Resident name and room number.

• Purpose of absence.

• Next destination.

• Date and time of departure.

• Expected date/time of return.

• Emergency/contact information where required.

Submission Methods

Online:
Residents may submit the departure information through the designated Google Form provided by management.

Hard Copy:
Residents may collect, complete, and submit the physical Resident Departure Log at the front office.

Submission of a departure log does not waive any applicable rent, payment, cancellation, or refund policy.

8. PARKING FACILITIES & VEHICLE LIABILITY

8.1 Parking Availability

The property provides indoor and outdoor parking facilities for two-wheelers only.

Indoor parking is limited and will generally be allocated on a first-come, first-served basis, subject to availability.

8.2 Parking at Owner’s Risk

All vehicles are parked entirely at the owner’s risk.

Goalpara Premier Boy’s PG / Hotel MoonMoon shall not be responsible for theft, loss, damage, accident, natural events, or loss/damage to any vehicle, helmet, accessories, or personal belongings kept in or on the vehicle, except to the extent liability cannot legally be excluded.

Residents should take appropriate precautions and secure their vehicles properly.

9. POWER BACKUP POLICY

9.1 Discontinuation of Diesel Generator (DG)

Effective August 15, 2026, the Diesel Generator (DG) backup service has been permanently discontinued and will no longer be available at the property.

Residents acknowledge and accept this policy before confirming or continuing their accommodation.

9.2 Inverter Backup

During power outages, inverter backup will be limited exclusively to:

• Standard room lighting.

• Bathroom lighting.

• Corridor/common lighting.

9.3 High-Load Appliances

The following high-load appliances/facilities will not operate on inverter backup during a power outage:

• Fans

• Electrical power sockets/outlets

• Geysers

• Air-conditioning (AC) units

• Other high-power electrical appliances

Residents are advised to consider this policy before booking or continuing their stay.

10. SECURITY, INSPECTION & MANAGEMENT RIGHTS

Management reserves the right, subject to applicable law and reasonable notice where required, to access a room for legitimate purposes including:

• Emergency situations.

• Maintenance and repairs.

• Safety and security concerns.

• Housekeeping or inspection.

• Investigation of suspected violations of these Terms & Conditions.

Residents must cooperate with authorized management or security personnel.

11. VIOLATIONS & PENALTIES

Failure to comply with these Terms & Conditions may result in one or more of the following actions:

1. Verbal or written warning.

2. Monetary penalty/fine.

3. Recovery of repair, replacement, cleaning, or other applicable costs.

4. Suspension or restriction of certain property privileges.

5. Cancellation/termination of the accommodation.

6. Immediate eviction from the property.

7. No refund for the remaining booking/residence period.

8. Reporting to appropriate authorities where required by law.

The severity of the action shall depend on the nature, frequency, and seriousness of the violation.

12. MANAGEMENT DISCRETION & POLICY CHANGES

Management reserves the right to amend, update, add, or modify property rules, charges, facilities, and operating policies when reasonably necessary for safety, security, maintenance, legal compliance, or effective property management.

Residents will be expected to comply with the applicable policies communicated by management.

13. RESIDENT ACKNOWLEDGMENT

By booking, checking in, signing a registration form, making payment, or continuing to occupy a room at Goalpara Premier Boy’s PG (Powered by Hotel MoonMoon), the Resident confirms that:

• They have read and understood these Terms & Conditions.

• They agree to comply with all applicable property rules.

• They understand the male-only accommodation policy.

• They understand that unauthorized female presence in a resident room may result in a fine of up to ₹10,000 and possible eviction.

• They understand the strict no-refund policy.

• They understand the 15th-of-the-month permanent vacating/notice requirement.

• They understand the DG backup discontinuation and limited inverter backup policy.

• They accept responsibility for damage caused by themselves or persons associated with them.

• They understand that violations may result in fines, termination of accommodation, and/or eviction without refund, subject to applicable law.

PROPERTY

Goalpara Premier Boy’s PG
Powered by Hotel MoonMoon

Address: Nayapara Chariali, Goalpara, Assam – 783101, India

Phone / WhatsApp: +91 9706906190

Management: Hotel MoonMoon

GOALPARA PREMIER SCOOTY RENTAL

TERMS & CONDITIONS

Effective Date: 30 August 2026
Contact / Helpline: +91 9706906190
Online Booking & Verification Portal:
Registration & Verification Form

These Terms & Conditions (“Terms”) govern the rental and use of two-wheelers provided by Goalpara Premier Scooty Rental, operated under the MoonMoon Group (“Company”, “we”, “us”, or “our”).

By booking, accepting, taking possession of, or operating a rental vehicle, the customer (“Renter”, “Hirer”, or “you”) confirms that they have read, understood, and agreed to comply with these Terms.

1. ELIGIBILITY & MANDATORY DOCUMENTATION

To rent and operate a vehicle from Goalpara Premier Scooty Rental, the Renter must satisfy all applicable eligibility and verification requirements.

1.1 Minimum Age

The Renter must be at least 18 years of age at the time of booking and vehicle handover.

1.2 Valid Driving Licence

The Renter must possess and present a valid original Indian Driving Licence authorizing them to operate the rented two-wheeler.

• The licence must be valid on the rental date.

• The licence must be appropriate for the type of vehicle being rented.

• Learner’s Licences will not be accepted.

• A photocopy, screenshot, expired licence, or other document that does not legally authorize the Renter to operate the vehicle may be rejected.

1.3 Identity & Address Proof

The Renter must provide a valid government-issued photo identity document, such as:

• Aadhaar Card

• Voter ID

• Passport

• Any other government-issued identification accepted by the Company

Additional documentation may be requested where reasonably required for verification or compliance.

1.4 Online Verification

Completion of the Company's Customer Registration & Verification Form is mandatory before vehicle handover.

The Company may refuse or postpone vehicle delivery if the submitted information or documents cannot be satisfactorily verified.

2. BOOKING, RENTAL TARIFFS, SECURITY DEPOSIT & PAYMENT

2.1 Rental Charges

Rental charges may be calculated on an:

• Hourly basis

• Daily basis (24-hour rental cycle)

• Weekly basis

• Monthly basis

The applicable rental rate, rental period, deposit, and other charges will be communicated or agreed at the time of booking.

2.2 Security Deposit

A refundable security deposit is required before vehicle handover.

The security deposit may be used to recover, where applicable:

• Vehicle damage

• Missing or damaged accessories

• Fuel shortages

• Traffic fines or challans

• Parking penalties

• Tolls or other outstanding dues

• Late-return charges

• Other amounts payable by the Renter under these Terms

Subject to clearance of all outstanding liabilities, the remaining refundable amount will be returned through the original payment method or UPI, as applicable.

2.3 Late Return

A 30-minute grace period is permitted after the agreed return time.

Without prior authorization from the Company:

• More than 30 minutes and up to 3 hours: ₹100 per additional hour

• After 3 hours: one full day's rental charge may become payable.

The Company may require the vehicle to be returned immediately where the rental period has expired.

2.4 Rental Extension

Any extension must be approved by the Company before the original return time.

Continued possession or use of the vehicle without authorization may be treated as an unauthorized extension and may result in additional charges and/or termination of the rental agreement.

2.5 Fuel Policy

The vehicle will be handed over with a recorded fuel level.

The Renter must return the vehicle with the same fuel level as recorded at handover.

If the vehicle is returned with insufficient fuel, the Company may recover the applicable refueling cost and reasonable service/handling charges from the security deposit.

3. PERMITTED USE & OPERATIONAL RESTRICTIONS

3.1 Authorized Operating Area

Vehicles are generally permitted to operate within Goalpara district and other routes specifically authorized by the Company within Assam.

Travel outside the permitted operating area, including inter-state travel, requires prior approval from the Company.

3.2 Authorized Rider

Only the Renter whose name appears on the rental agreement/booking is authorized to operate the vehicle.

The Renter must not:

• Lend the vehicle to another person

• Sub-rent the vehicle

• Transfer possession or control of the vehicle

• Permit an unauthorized person to ride or operate the vehicle

Any unauthorized use may result in immediate termination of the rental.

3.3 Prohibited Use

The vehicle must not be used for:

• Riding under the influence of alcohol, narcotics, drugs, or intoxicating substances

• Triple riding or carrying more persons than legally/manufacturer permitted

• Racing, speed contests, or competitive riding

• Stunts, dangerous riding, or reckless driving

• Off-road use where the vehicle is not designed or authorized for such use

• Towing or pushing another vehicle

• Transporting commercial goods without authorization

• Any unlawful, fraudulent, or criminal activity

• Transporting contraband, prohibited, or hazardous materials

• Any activity that violates applicable Indian laws or traffic regulations

The Renter must operate the vehicle responsibly and in accordance with the Motor Vehicles Act, applicable traffic rules, and other applicable laws.

Yes. I would add this as a dedicated section, but I’d avoid stating that a white plate automatically makes the rental legal as a private rental—the registration category and permitted use should match the vehicle’s actual legal registration and applicable rules.

Here is professional wording you can insert:

3.4 VEHICLE REGISTRATION & RENTER RESPONSIBILITY

Vehicle Registration Number Plate

The Renter acknowledges that the particular two-wheeler provided under this rental may bear a white registration number plate, indicating its registered private/personal vehicle category.

The Renter understands that the vehicle must be used strictly in accordance with its registered category, applicable registration conditions, insurance requirements, and Indian motor-vehicle laws. The Renter must not use the vehicle for any purpose that is prohibited under applicable law or the vehicle's registration conditions.

Responsibility During the Rental Period

The Renter assumes responsibility for the particular two-wheeler from the exact time of pickup/handover until the vehicle is returned and formally accepted by Goalpara Premier Scooty Rental at the agreed drop-off time/location.

During this period, the Renter is responsible for the vehicle and for all matters arising from their possession, custody, or use of the vehicle, including, where applicable:

• Traffic violations, challans, parking fines, and penalties

• Fuel and toll charges

• Unauthorized use or operation

• Damage caused through negligence, misuse, accident, or violation of these Terms

• Loss of or damage to keys, helmets, documents, or other supplied accessories

• Any unauthorized extension beyond the agreed return time

• Any loss, damage, or liability resulting from allowing another person to operate the vehicle

• Compliance with all applicable traffic and road-safety laws

Important: Responsibility for the vehicle begins at the recorded pickup/handover date and time and continues until the vehicle has been returned, inspected, and accepted by the Company. Simply leaving the vehicle at a location without confirmation from the Company does not automatically constitute completion of the rental or transfer of responsibility.

The Renter must therefore ensure that the vehicle is securely parked and protected until the Company has formally taken back possession.

Pickup & Drop-Off Record

The Company may record the following at pickup and return:

• Vehicle registration number

• Pickup date and time

• Return date and time

• Odometer reading

• Fuel level

• Vehicle condition

• Helmet/accessory count

• Photographs/videos of the vehicle condition

These records may be used to determine the Renter's responsibility during the rental period and to resolve any subsequent dispute regarding the vehicle's condition, usage, or return.

One important correction: your original wording says a black number plate is used for commercial/self-drive rental vehicles. I would not put that categorical statement into the terms without verifying the specific vehicle's registration and current Indian/Assam transport rules. The safer contract language is the version above, which makes the actual registration category and legal permitted use controlling.

4. HELMET, TRAFFIC RULES & FINES

4.1 Helmet Requirement

The Renter and pillion passenger must wear helmets meeting applicable legal safety requirements.

The Company will provide one standard helmet with the rental vehicle. An additional helmet may be provided upon request, subject to availability and applicable charges, if any.

The Renter is responsible for ensuring that all riders comply with applicable helmet laws.

4.2 Traffic Compliance

The Renter is solely responsible for complying with all traffic laws and regulations during the rental period.

4.3 Challans & Penalties

The Renter is financially responsible for all fines, challans, parking penalties, toll-related dues, speeding violations, and other penalties arising from the Renter's use or possession of the vehicle during the rental period.

Where an electronic challan or other penalty is received after the rental period but relates to the Renter's rental period, the Company may recover the applicable amount from the Renter.

5. VEHICLE INSPECTION & CONDITION

5.1 Pre-Rental Inspection

Before accepting the vehicle, the Renter should inspect its general condition, including:

• Body panels and exterior condition

• Existing scratches or dents

• Tyres

• Brakes

• Headlights and indicators

• Mirrors

• Horn

• Odometer

• Fuel level

• Other visible equipment and accessories

The Renter must report any pre-existing damage or defect before accepting the vehicle.

5.2 Acceptance of Vehicle

Once the Renter accepts the vehicle and signs/acknowledges the handover record, the vehicle will be considered accepted in the condition documented at handover, subject to defects that could not reasonably have been identified during inspection.

6. DAMAGE, BREAKDOWN, ACCIDENT & THEFT

6.1 Damage to Vehicle

The Renter is responsible for damage caused during the rental period due to negligence, misuse, unauthorized use, violation of these Terms, or failure to operate the vehicle responsibly.

Repair costs may be assessed based on quotations, invoices, or assessment from an appropriate/authorized service or repair facility.

6.2 Mechanical Breakdown

If the vehicle develops a mechanical or operational problem, the Renter must immediately contact Goalpara Premier Scooty Rental at:

Helpline: +91 9706906190

The Renter must not authorize major repairs or dismantling of the vehicle without prior approval from the Company, except where immediate action is reasonably necessary for safety.

6.3 Accident Procedure

In the event of an accident:

1. Immediately ensure the safety of yourself and others.

2. Contact Goalpara Premier Scooty Rental at +91 9706906190 as soon as reasonably possible.

3. Contact the police/emergency services where required, particularly in cases involving injury, significant property damage, or other circumstances requiring police intervention.

4. Obtain relevant details of third parties and witnesses where reasonably possible.

5. Do not abandon the vehicle without authorization, except where necessary for personal safety.

6. Do not admit liability or make settlement arrangements on behalf of the Company without authorization.

7. Cooperate with the Company, police, insurer, and other authorized parties in any investigation or claim.

Failure to report an accident promptly may affect the Company's ability to process an insurance claim and may increase the Renter's financial liability where permitted by law.

6.4 Theft or Total Loss

In the event of theft, disappearance, or total loss of the vehicle, the Renter must immediately notify the Company and the police and fully cooperate with the investigation.

Where loss or damage results from negligence, unauthorized use, failure to secure the vehicle, leaving keys accessible/in the ignition, or other breach of these Terms, the Renter may be responsible for losses not covered by insurance, including applicable insurance deductibles, subject to the terms of the applicable insurance policy and law.

7. CUSTOMER INFORMATION & DATA COLLECTION

For booking, identity verification, rental administration, safety, legal compliance, and record-keeping purposes, the Company may collect information through its physical documentation and Online Registration & Verification Form.

7.1 Information That May Be Collected

Data Category

Examples of Information

Personal Details

Full Name, Mobile Number, WhatsApp Number, Permanent Address, Local Address/Hotel Details

Identity & Licence

Driving Licence Number, Licence Expiry Date, Government ID Number, Uploaded ID Documents

Rental Details

Pickup Date & Time, Return Date & Time, Rental Duration, Destination/Purpose of Visit

Emergency Contact

Name, Relationship, Contact Number

Vehicle Record

Vehicle Registration Number, Starting Odometer, Fuel Level, Helmet Count

The Renter confirms that information and documents supplied to the Company are accurate, current, and genuine.

The Company may retain and process such information for legitimate business, safety, verification, legal, accounting, insurance, and dispute-resolution purposes, subject to applicable law and the Company's Privacy Policy.

8. CANCELLATION, TERMINATION & REPOSSESSION

8.1 Cancellation

Booking cancellation and refund eligibility will be governed by the cancellation terms communicated by the Company at the time of booking.

8.2 Immediate Termination

The Company may terminate the rental agreement immediately if the Renter:

• Provides false or misleading information or documents

• Fails to make required payments

• Uses the vehicle unlawfully

• Allows an unauthorized person to operate the vehicle

• Drives recklessly or dangerously

• Uses the vehicle for prohibited purposes

• Travels outside an authorized area without permission

• Fails to return the vehicle when required

• Breaches any material provision of these Terms

Where legally permissible, the Company may require immediate return or repossession of the vehicle. No refund will be payable for any unused rental period where termination results from the Renter's material breach, subject to applicable law.

9. RESPONSIBILITY FOR VEHICLE & ACCESSORIES

The Renter is responsible for the vehicle and all accessories provided during the rental period.

This may include:

• Vehicle keys

• Registration/vehicle documents provided for the rental

• Helmet(s)

• Mirrors

• Other accessories supplied with the vehicle

Loss or damage to Company property may result in reasonable replacement or repair charges.

The Renter must not alter, modify, dismantle, repair, or replace vehicle components without prior authorization from the Company, except where required for immediate safety.

10. PRIVACY, VERIFICATION & COMPLIANCE

The Company may verify the identity and documents provided by the Renter and may maintain rental records as required for legitimate business and legal purposes.

The Renter authorizes the Company to contact them regarding:

• Booking confirmation

• Vehicle pickup and return

• Payment or outstanding charges

• Traffic challans

• Vehicle-related emergencies

• Accidents or insurance matters

• Other matters directly connected with the rental

The Company will handle customer information in accordance with applicable law and its applicable privacy practices.

11. FORCE MAJEURE

The Company will not be liable for delays or inability to provide services caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, road closures, civil disturbances, strikes, accidents, or other unforeseen events.

Where reasonably possible, the Company will attempt to provide an alternative arrangement or communicate the situation to the customer.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, the Company will not be responsible for loss of or damage to the Renter's personal belongings left in or around the vehicle.

The Renter remains responsible for operating the vehicle safely and legally throughout the rental period.

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

13. DISPUTE RESOLUTION & JURISDICTION

The parties should first attempt to resolve any complaint or dispute through direct communication with Goalpara Premier Scooty Rental.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction in Goalpara, Assam, India, to the extent permitted by applicable law.

These Terms shall be interpreted in accordance with the applicable laws of India.

14. RENTER DECLARATION & ACKNOWLEDGEMENT

By signing the rental agreement, completing the online registration form, making payment, or accepting possession of the vehicle, the Renter confirms and declares that:

“I confirm that I am at least 18 years of age and possess a valid driving licence appropriate for the rented vehicle. I have provided genuine and accurate identification and contact information, inspected the vehicle to the best of my ability, and accepted the vehicle in the condition recorded at handover. I agree to comply with all applicable traffic laws and the Terms & Conditions of Goalpara Premier Scooty Rental. I understand that I am responsible for traffic violations, challans, unauthorized extensions, misuse, and damage attributable to my actions or breach of these Terms. I agree to return the vehicle, keys, documents, helmets, and other accessories within the agreed rental period and in the required condition.”

15. CONTACT INFORMATION

Goalpara Premier Scooty Rental
Operated by: MoonMoon Group
Helpline / WhatsApp: +91 9706906190
Online Booking & Verification:
Customer Registration & Verification Form

Location: Goalpara, Assam, India

IMPORTANT NOTICE

These Terms & Conditions are intended to establish the operational rules and responsibilities applicable to vehicle rentals. They should be read together with the individual rental agreement, booking confirmation, applicable insurance terms, and any additional written conditions communicated at the time of rental.

Goalpara Premier Scooty Rental reserves the right to amend these Terms & Conditions from time to time. The version applicable to a particular rental will generally be the version accepted by the Renter at the time of booking or vehicle handover, subject to applicable law.