Privacy Policy

Effective Date: August 15, 2010

Last Updated: August 26, 2026

MoonMoon Group ("Company", "we", "us", or "our"), operating Hotel MoonMoon, Goalpara Premier Boy’s PG, and Goalpara Premier Scooty Rental, is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you visit our premises, use our mobile or web platforms, or engage our hospitality, housing, and rental services.

1. Information We Collect

We collect personal information necessary to deliver our services, maintain security, and comply with applicable statutory regulations:

• Personal Identifiers: Full legal name, date of birth, gender, permanent and local address, contact numbers, and email address.

• Government-Issued Identification: Copies and numbers of Aadhaar card, Passport, Voter ID, PAN card, or Driving License (mandatory for hotel check-ins, PG tenant verification, and vehicle rental agreements).

• Payment & Financial Details: Bank account details, UPI identifiers, credit/debit card transaction records, security deposit receipts, and billing history (processed via secure, compliant payment gateways).

• Rental & Vehicle Telematics: Driver’s license validity details, fuel logs, and GPS/telematics location data from rental scooters for fleet safety and recovery.

• Academic & Professional Data (PG Residents): College/institution ID, enrollment details, workplace verification, and designated local/emergency guardian contact information.

• Premises Surveillance Data: Closed-Circuit Television (CCTV) footage recorded in common, exterior, and public access areas across our properties for guest and resident safety.

2. How We Use Your Information

We process your data for clear, legitimate operational and legal purposes:

• Service Execution: Processing hotel reservations, managing PG tenancy agreements, issuing rental vehicles, and handling check-ins/check-outs.

• Identity Verification: Authenticating guest credentials and satisfying local law enforcement reporting mandates (such as hotel guest registers and police tenant verifications).

• Safety & Asset Security: Monitoring shared premises via CCTV, tracking rental fleet health, ensuring vehicle recovery, and responding to medical emergencies.

• Billing & Accounting: Invoicing, processing monthly PG dues, collecting refundable deposits, reconciling vehicle damage/fuel claims, and maintaining financial ledgers.

• Customer Communication: Sending booking confirmations, payment receipts, maintenance notices, and resolving support requests.

3. Disclosure of Personal Information

MoonMoon Group does not sell, rent, or trade your personal data to third parties. We disclose your information only under the following strictly managed circumstances:

• Legal & Regulatory Authorities: When mandated by local police, government departments, courts, or statutory bodies in compliance with applicable Indian laws.

• Third-Party Service Providers: Trusted partners who support our core operations, including payment processors, SMS/email gateway providers, and IT infrastructure hosts under strict confidentiality terms.

• Emergency Contacts & Guardians: Notifying listed emergency contacts or legal guardians of PG residents in situations involving health, medical urgency, or safety concerns.

4. Data Security and Retention

We implement robust administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or misuse:

• Storage Standards: Physical registration documents and ID copies are stored in secure, restricted-access archives. Digital records are stored on encrypted, access-controlled databases.

• Retention Schedule: Personal data is retained only for as long as necessary to fulfill the operational purpose for which it was gathered, or as required by law (e.g., tax records and statutory guest registers). CCTV footage is automatically overwritten on a rolling 30-day cycle, unless required for ongoing official investigations.

5. Your Rights and Choices

Subject to local laws and operational necessities, you have the right to:

• Access & Review: Request access to the personal data we hold about you.

• Rectification: Request corrections to inaccurate, outdated, or incomplete information.

• Withdrawal of Consent: Request deletion of non-statutory data, provided all contractual dues, active tenancies, or vehicle rentals have concluded and statutory retention periods have lapsed.

6. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. Revisions become effective immediately upon posting the updated policy on our official platforms or physical notice boards.

7. Contact & Grievance Redressal

For questions, requests, or privacy-related concerns, contact our designated Data Grievance Officer:

• Entity: MoonMoon Group

• Address: Nayapara Chariali, Power House Road, Goalpara, Assam - 783101, India

• Email: info@hotelmoonmoon.com

• Helpline: +91 9706906190