Question 1

What is Hotel MoonMoon's policy regarding bookings from unmarried couples?

Accepted Answer

Hotel MoonMoon does not accept bookings from unmarried couples. All couples checking into one room must present a valid marriage certificate or relationship document upon check-in as per the law. Failure to provide the required documentation may result in the cancellation of the booking.

Please note that booking two separate rooms as an unmarried couple is also not permitted.

Question 2

Is Hotel MoonMoon pet-friendly?

Accepted Answer

No, pets are not allowed at Hotel MoonMoon.

Question 3

What are the prohibited activities within Hotel MoonMoon premises?

Accepted Answer

Consumption of alcohol, smoking in public areas, and drug use are strictly prohibited within the hotel premises.

Question 4

What is the guest responsibility at Hotel MoonMoon?

Accepted Answer

Guests are responsible for any damage caused to hotel property beyond normal wear and tear. Please maintain cleanliness and hygiene in your room.

Question 5

How can I extend my stay at Hotel MoonMoon?

Accepted Answer

Absolutely! To extend your stay at Hotel MoonMoon, simply make a new reservation and ensure all pending payments are cleared before requesting an extension.

Question 6

Can I add extra adults or children to my room at Hotel MoonMoon?

Accepted Answer

Yes, you can add extra adults or children to your room. We provide extra pillows, blankets, and towels, but no extra beds or mattresses. The charge is Rs. 200.00 per adult and Rs. 100.00 per child.

Question 7

Are visitors allowed at Hotel MoonMoon?

Accepted Answer

Visitors are generally not allowed in guest rooms except in emergencies. Overnight stays for visitors are prohibited. All visitors must present a government-approved ID at the front desk before accessing guest floors or rooms.

Question 8

What are the parking options at Hotel MoonMoon?

Accepted Answer

Hotel MoonMoon offers both indoor and outdoor parking, with indoor parking subject to availability on a first-come, first-served basis. Parking is at your own risk, and the hotel is not responsible for any damages or theft.

Question 9

What is included in the 30-day Stay Plan at Hotel MoonMoon?

Accepted Answer

For details on what's included in the 30-day Stay Plan at Hotel MoonMoon, please visit: [https://www.hotelmoonmoon.com/goalpara-premier-pg]

Question 10

What are the standard check-in and check-out times at Hotel MoonMoon?

Accepted Answer

- Standard Check-In Time: 12:00 PM
- Early Check-In: Subject to availability, with charges of 10% of the room rate per hour (maximum 6 hours) or 100% of the room rate before 6 AM.
- Standard Check-Out Time: 11:00 AM
- Late Check-Out: Subject to availability, with charges of 10% of the room rate per hour (maximum 6 hours) or 100% of the room rate after 5 PM.

Question 11

What are the requirements for guest registration and identification at Hotel MoonMoon?

Accepted Answer

- The primary guest registering for the room must be at least 18 years old.
- At the time of check-in, a photo of each guest will be taken by hotel staff.
- All guests must provide a valid photo ID at check-in. Indian guests can use a Aadhaar Card, Voter ID Card, Driving License, or Passport. Foreign guests must present a valid passport along with a visa or e-visa, and their immigration seal details will be recorded.
- Local IDs are not accepted.
- A valid mobile number and email address are mandatory for every guest.
- Foreign guests must complete FORM C (https://forms.gle/KG5DmFQhts9kDUgf7) during check-in.
- Married couples sharing a room must provide a valid marriage certificate or proof of relationship.

Question 12

What is the cancellation policy at Hotel MoonMoon?

Accepted Answer

You can cancel your reservation without penalty until 12:00 PM on the day of arrival. After 12:00 PM or post check-in, the full reservation price will be charged. No-shows are also charged the full price. Refunds for timely cancellations take 5-7 business days. Please note that convenience fees and GST on these fees are non-refundable.

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