Hotel MoonMoon does not accept bookings from unmarried couples. All couples checking into one room must present a valid marriage certificate or relationship document upon check-in as per the law. Failure to provide the required documentation may result in the cancellation of the booking. Please note that booking two separate rooms as an unmarried couple is also not permitted.

No, pets are not allowed at Hotel MoonMoon.

Consumption of alcohol, smoking in public areas, and drug use are strictly prohibited within the hotel premises.

Guests are responsible for any damage caused to hotel property beyond normal wear and tear. Please maintain cleanliness and hygiene in your room.

Yes, you can extend your stay at Hotel MoonMoon! Just make a new reservation and ensure all pending payments are cleared. Once done, contact the front desk to confirm your extension.

Yes, you can add extra adults or children to your room. We provide extra pillows, blankets, and towels, but no extra beds or mattresses. The charge is Rs. 200.00 per adult and Rs. 100.00 per child.

Visitors are welcome at Hotel MoonMoon but are generally not allowed in guest rooms unless it's an emergency. Overnight stays for visitors are strictly prohibited. All visitors must present a valid government-approved ID at the front desk before accessing guest floors or rooms.

Yes, Hotel MoonMoon provides both indoor and outdoor parking facilities. Indoor parking is available on a first-come, first-served basis. Please note, parking is at your own risk, and the hotel is not liable for any damages or theft.

A: At Hotel MoonMoon, if you need to leave the hotel temporarily during your stay—whether for an examination, holiday, medical appointment, or any other reason—you are required to fill out the official Resident Departure Log. This form captures essential information such as the purpose of your absence, your next destination, and your expected return time. Submitting this log ensures that your room remains reserved and booked under your name while you are away, securing your accommodation without interruption. Please complete and submit the Resident Departure Log at the front desk before leaving to maintain your reservation status and avoid any booking conflicts. This procedure helps us provide a seamless and hassle-free experience tailored to your needs during your stay at our budget-friendly hotel in Goalpara. Please submit a form using one of the following: • Online: https://forms.gle/KyKRFEazrKjk6TRZ9(https://forms.gle/KyKRFEazrKjk6TRZ9) • Hard Copy: Collect, fill, and submit from the front office.

A: At Hotel MoonMoon, maintaining a peaceful and comfortable environment for all guests is a top priority. Quiet hours are strictly observed from 10:00 PM to 8:00 AM daily. During this time, guests are kindly requested to minimize noise levels. To help maintain tranquility, we ask that windows and doors remain closed when using phones or speaking with roommates. Additionally, loud music and the use of speakers are not permitted throughout these quiet hours. These measures ensure a restful stay for everyone while reflecting the calm atmosphere Hotel MoonMoon is committed to providing.

A: Hotel MoonMoon in Goalpara, Assam, now offers flexible stay plans tailored to different guest needs: a 1-day plan, a 7-days plan, and a 30-days plan. Each plan is available with or without food options. The food-inclusive plans provide three daily meals—Breakfast, Lunch, and Dinner—ensuring a convenient and comfortable stay. All guests enjoy complimentary amenities such as free Wi-Fi, free parking, and free breakfast when applicable. Notably, the 30-days plan includes a special deal designed for extended stays, making Hotel MoonMoon an ideal choice for budget-conscious travelers seeking quality accommodation with flexible dining options.

A: At Hotel MoonMoon, guests can enjoy breakfast daily from 8 am to 9:30 am, lunch is served from 1 pm to 2:30 pm, and dinner is available from 8 pm to 9:30 pm. Please note that the food order closing times are set in advance to ensure timely preparation and service: breakfast orders must be placed by 8 am, lunch orders by 12 pm, and dinner orders by 7 pm. We recommend placing your orders before these deadlines to fully enjoy our dining options during your stay at our budget-friendly hotel in Goalpara, Assam.

- Standard Check-In: 12:00 PM - Early Check-In: Available based on room availability. Charges apply at 10% of the room rate per hour (up to 6 hours) or 100% of the room rate before 6 AM. - Standard Check-Out: 11:00 AM - Late Check-Out: Available based on room availability. Charges apply at 10% of the room rate per hour (up to 6 hours) or 100% of the room rate after 5 PM.

- The primary guest registering for the room must be at least 18 years old. - At the time of check-in, a photo of each guest will be taken by hotel staff. - All guests must provide a valid photo ID at check-in. Indian guests can use a Aadhaar Card, Voter ID Card, Driving License, or Passport. Foreign guests must present a valid passport along with a visa or e-visa, and their immigration seal details will be recorded. - Local IDs are not accepted. - A valid mobile number and email address are mandatory for every guest. - Foreign guests must complete FORM C (https://forms.gle/KG5DmFQhts9kDUgf7) during check-in. - Married couples sharing a room must provide a valid marriage certificate or proof of relationship.

You can cancel your booking without any charges until 12:00 PM on your arrival day. After this time or post check-in, the full reservation amount will be charged. No-shows are also charged in full. Refunds for timely cancellations are processed within 5-7 business days. Please note, convenience fees and GST on these fees are non-refundable.